Question 1

The process of collecting, analyzing, and reporting information to determine police agency performance accomplishments is:
A) strategic planning
B) goal setting
C) action planning
D) performance measurement

Accepted Answer

The process of collecting, analyzing, and reporting information to determine police agency performance accomplishments is known as Performance Measurement. The other options, strategic planning, goal setting, and action planning, are all components of the larger process of performance management, but specifically does not refer to the collection, analysis, and reporting of information to determine agency performance accomplishments.

Question 2

Traditionally, police performance measures have been based on all of the following EXCEPT:
A) numbers and types of arrests
B) clearance rates
C) conviction rates
D) citations/parking tickets issued

Accepted Answer

Conviction rates are typically used to measure the performance of prosecutors and the court system, not directly the performance of police officers. Police performance is more commonly assessed by metrics such as arrests, clearance rates, and citations issued, which are directly related to their duties and actions.

Question 3

Police performance measures are typically used to determine all the following EXCEPT:
A) what is accomplished
B) efficiency of resource allocation
C) future accomplishments
D) effectiveness of the resources used

Accepted Answer

Police performance measures are used to evaluate what has been accomplished, the efficiency of resource allocation, and the effectiveness of resources used. They are not typically used to determine future accomplishments as this is often uncertain and can be affected by a variety of external factors.

Question 4

Identification of organizational conditions that may impede improved performance and to solicit ideas for changing the conditions is the managerial function of:
A) system improvement
B) guidance and counseling
C) administration
D) documentation

Accepted Answer

System improvement involves identifying and addressing organizational conditions that hinder performance and finding ways to improve them. This is a key managerial function aimed at enhancing overall organizational effectiveness. Guidance and counseling are focused on supporting individual employees, while administration involves managing day-to-day operations and documenting refers to record-keeping activities.

Question 5

The selection of strategy should be based on all of the following EXCEPT:
A) clear assessment of the intelligence
B) specification of training
C) agreement on methods and outcomes
D) identification of tactics

Accepted Answer

The selection of strategy should be based on clear assessment of the intelligence, agreement on methods and outcomes, and identification of tactics. Specification of training is important for implementation but not necessarily for the selection of strategy.

Question 6

Valid and reliable evaluation of police performance requires all of the following EXCEPT:
A) clearly defined outcomes
B) fixed command accountability for the achievement of these outcomes
C) identification of appropriate measurement data
D) creation of a quota system that will monitor impact

Accepted Answer

Creating a quota system is not necessary for valid and reliable evaluation of police performance. In fact, relying on quotas could lead to unintended consequences such as officers prioritizing meeting a quota over fulfilling their duties in the most effective and ethical manner. Instead, a focus on clearly defined outcomes, fixed command accountability, and identification of appropriate measurement data is crucial for accurate evaluation of police performance.

Question 7

Police managers are responsible for the evaluation of all of the following EXCEPT:
A) individual performance
B) unit performance
C) court performance
D) project or program performance

Accepted Answer

Police managers are responsible for evaluating individual performance, unit performance, and project or program performance. However, court performance is not typically within their purview as it is handled by the judiciary branch of government.

Question 8

A major measurement issue for police administrators who are using some of the new police strategies is:
A) determining measures that will indicate the programs are successful
B) selection of personnel
C) establishing reporting systems
D) creating quantitative data

Accepted Answer

The effectiveness of new police strategies cannot be measured without establishing measures of success. Therefore, administrators must determine the measures they will use to track the effectiveness of these programs. Measures may include changes in crime rates, community satisfaction surveys, or pre- and post-program evaluations.

Question 9

A strong and accurate picture of a police organizations' achievements requires:
A) development of output measures
B) product and process measurement
C) control and reporting system
D) close supervisory oversight

Accepted Answer

The answer of A strong and accurate picture of a...

Question 10

A specific measure of police performance is:
A) community commercial activity
B) citizen perception of community safety
C) citizen fear levels
D) percentage of problems identified and resolved in an area

Accepted Answer

The percentage of problems identified and resolved in an area is a specific and measurable indicator of police performance. This can include metrics such as response times, crime clearance rates, and community satisfaction with police services. Community commercial activity, citizen perception of community safety, and citizen fear levels are more general and subjective measures that may be influenced by factors beyond police performance.

Question 11

Police performance measures should include all of the following elements EXCEPT:
A) success indicator
B) performance indicator
C) output quota
D) target

Accepted Answer

Output quota is not an appropriate element for police performance measures as it only focuses on the quantity of work produced, rather than the quality or effectiveness of that work in achieving desired outcomes. Success and performance indicators, as well as targets, are all essential to measuring police effectiveness and ensuring accountability.

Question 12

Proposed measures of community disorder include all of the following EXCEPT:
A) the vulnerability of its citizens to various financial crimes
B) the risk of property loss through theft or vandalism in the community
C) the probability of being a victim from an accident on the highways of the community
D) the extent of activities defined to be illegal existing in the community

Accepted Answer

The answer of Proposed measures of community disorder include all...

Question 13

The following performance measurement statements are true EXCEPT:
A) Multiple measures are usually appropriate because crime problems are not isolated incidents.
B) Operational planning should always be considered with evaluation in mind.
C) Outcomes and objectives should be realistically set with a way to assess progress.
D) Baseline measures compare outcomes with outputs achieved by a strategy.

Accepted Answer

Baseline measures compare outputs achieved with inputs used, not outcomes achieved with outputs.

Question 14

Data for monitoring of operational systems can be collected from all of the following EXCEPT:
A) direct observation
B) program test projects
C) official records
D) operational statistics

Accepted Answer

Program test projects are meant to test the system before it goes live; therefore, they cannot provide data about the system's operational performance. All the other options, direct observation, official records, and operational statistics, can provide data for monitoring the operational systems.

Question 15

______________measures consider the quantity of the service delivered, such as number of arrests, total dollars collected in seized assets, and number of cases resulting in conviction.
A) Input
B) Output
C) Outcome
D) Efficiency

Accepted Answer

Output measures focus on the quantity of the service delivered, such as the number of arrests, total dollars collected in seized assets, and the number of cases resulting in conviction. Input measures would focus on the resources used to provide the service, while outcome measures would focus on the impact of the service on the community or the individuals involved. Efficiency measures would focus on the relationship between the inputs and outputs, such as the cost per arrest or the ratio of successful cases to total cases.

Question 16

The performance of public agencies is typically focused on all of the following EXCEPT:
A) equality
B) economy
C) efficiency
D) effectiveness

Accepted Answer

The performance of public agencies is typically focused on economy, efficiency, and effectiveness, but not necessarily on equality. While public agencies may strive for fairness and equal treatment, their primary focus is on achieving their objectives in the most efficient and effective way possible, within the constraints of available resources.

Question 17

In order to conduct individual performance appraisals, police managers must do all of the following EXCEPT:
A) clarify what is expected to their employees
B) compare officer activities and accomplishments to what is expected
C) discipline officers who do not produce sufficient performance outputs
D) communicate findings in accordance with agency and regulatory policy

Accepted Answer

While discipline may be a potential outcome of performance appraisals, it is not the purpose of the appraisal itself. The primary purpose is to assess an employee's performance in comparison to what is expected of them, provide feedback, and identify areas for improvement or training. Thus, option C is not necessary to conduct individual performance appraisals.

Question 18

Individual performance appraisals are used to provide data for all of the following EXCEPT:
A) information to the media
B) administrative decisions
C) research purposes
D) counseling of personnel

Accepted Answer

Individual performance appraisals are not used to provide information to the media. They are mainly used for making administrative decisions, research purposes, and counseling of personnel.

Question 19

A systematic detailed study of the content of a job so that one can develop an accurate description of what the job entails is a:
A) performance evaluation
B) job task analysis
C) job description
D) performance targets

Accepted Answer

A job task analysis is a systematic and detailed study of the content of a job in order to develop an accurate description of what the job entails. It involves breaking down the job into its component tasks and identifying the knowledge, skills, and abilities required to perform each task. A job description is a summary of the job task analysis that outlines the essential duties and responsibilities of the job. Performance evaluation and performance targets are related to assessing an employee's job performance, but they do not involve analyzing the job itself.

Question 20

Studies that examined the relationship between personality traits and job performance consistently found that _________________ was a predictor of job performance across all occupational categories.
A) extraversion
B) emotional stability
C) agreeableness
D) conscientiousness

Accepted Answer

Research has consistently found that conscientiousness is a strong predictor of job performance across various occupations. Conscientious individuals are dependable, responsible, and hardworking, which are all traits that are valued in nearly all jobs.

Quiz 10: Measuring Police Performance

The process of collecting, analyzing, and reporting information to determine police agency performance accomplishments is:

Traditionally, police performance measures have been based on all of the following EXCEPT:

Police performance measures are typically used to determine all the following EXCEPT:

Identification of organizational conditions that may impede improved performance and to solicit ideas for changing the conditions is the managerial function of:

The selection of strategy should be based on all of the following EXCEPT:

Valid and reliable evaluation of police performance requires all of the following EXCEPT:

Police managers are responsible for the evaluation of all of the following EXCEPT:

A major measurement issue for police administrators who are using some of the new police strategies is:

A strong and accurate picture of a police organizations' achievements requires:

A specific measure of police performance is:

Police performance measures should include all of the following elements EXCEPT:

Proposed measures of community disorder include all of the following EXCEPT:

The following performance measurement statements are true EXCEPT:

Data for monitoring of operational systems can be collected from all of the following EXCEPT:

______________measures consider the quantity of the service delivered, such as number of arrests, total dollars collected in seized assets, and number of cases resulting in conviction.

The performance of public agencies is typically focused on all of the following EXCEPT:

In order to conduct individual performance appraisals, police managers must do all of the following EXCEPT:

Individual performance appraisals are used to provide data for all of the following EXCEPT:

A systematic detailed study of the content of a job so that one can develop an accurate description of what the job entails is a:

Studies that examined the relationship between personality traits and job performance consistently found that _________________ was a predictor of job performance across all occupational categories.