This management technique is used to help employees improve performance in a service-oriented profession. This technique, in which the manager guides the employee through a conversation about his or her past successes as a way of identifying strengths, and then has a detailed discussion about how the employee can use the strengths to enhance future performance, is known as:
A) feedforward.
B) counseling.
C) goal setting.
D) mentoring.

Question

Quizplus · Accepted Answer

The technique asks the manager to guide the employee through a conversation about his or her past successes as a way of identifying strengths. The dyad then has a detailed discussion about how the employee can use the strengths to enhance future performance. The feedforward technique has been found to be effective for improving performance in a service-oriented professional equipment firm.

This Management Technique Is Used to Help Employees Improve Performance