Carrie, the manager of the pediatric floor, is being evaluated by her director. Carrie set goals last year such as increasing patient satisfaction on her unit by 20% and decreasing staff turnover by 10%. Carrie's performance appraisal today is based on how well she achieved those goals. This type of performance appraisal measures:
A) traits.
B) behaviors.
C) competencies.
D) results.

Question

Quizplus · Accepted Answer

In an effort to reduce as much bias as possible in performance ratings, some evaluators look to results-based measures of performance. This type of measurement asks the question "what will be the outcome of high performance?" Although these types of measurements allow for objectivity in the rating, there are some clear limitations as the ratings do not capture everything that is important to performance for a job well done.

Carrie, the Manager of the Pediatric Floor, Is Being Evaluated