Spurious or inertial loyalty looks at which brands a customer purchases but does not consider a person's attitudes toward the brands?
Correct Answer:
Verified
Q8: As one would expect, most heavy users
Q9: One hundred percent loyal buyers tend to
Q10: The most visible form of customer relationship
Q11: The main reason companies introduce loyalty programs
Q12: Many feel that loyalty programs don't, in
Q14: Situation specific loyalty recognizes that a person
Q15: Most customers who are dissatisfied complain directly
Q16: Customer satisfaction is not a very good
Q17: The large number of on-par competitive offerings
Q18: More than seventy-five percent of all Americans
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