Customer satisfaction is not a very good measure predicting future purchase behavior.

Name: Customer satisfaction is not a very good measure predicting future purchase behavior.
Brand: Quizplus
Rating: 4.7 (46 reviews)

Question

Quizplus · Accepted Answer

Customer satisfaction only reflects the customer's current level of happiness with a product or service, it does not necessarily indicate their likelihood to make a future purchase. There may be other factors such as price, availability, and competitor offerings that impact future purchase behavior.

Customer Satisfaction Is Not a Very Good Measure Predicting Future