Companies have found that it costs more to retain old customers than to acquire new ones.

Name: Companies have found that it costs more to retain old customers than to acquire new ones.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

It is generally found to be cheaper for companies to retain existing customers than to acquire new ones. Retaining customers typically involves maintaining satisfaction through good service and customer care, which is often less expensive than the marketing and sales efforts required to gain new customers.

Companies Have Found That It Costs More to Retain Old