CCCs do not handle which of the following?
A)incoming telephone calls
B)e-mail
C)web communication
D)written interactions with customers
E)CRMs

Question

Quizplus · Accepted Answer

Customer Contact Centers (CCCs) are designed to handle a wide range of customer interactions, including incoming telephone calls, e-mail, web communication, and written interactions with customers. However, CCCs do not handle Customer Relationship Management (CRM) systems themselves. CRMs are tools used within CCCs to manage customer data, interactions, and relationships.

CCCs Do Not Handle Which of the Following