Customer contact technologies include all of the following EXCEPT
A) "Screen-pops"
B) Surveys
C) IVR
D) Call queing
E) MRO
Correct Answer:
Verified
Q25: Burberry's Bespoke program enables customers to design
Q26: Traditionally, CRM technology solutions have exhibited all
Q27: Service based applications have become increasingly accepted
Q28: New positions being created in organizations to
Q29: Current trends in CRM technology solutions include
Q31: Chat session capability and SMS are examples
Q32: _ provides the customer with access to
Q33: The "customer centric" view of marketing will
Q34: Virtual brand communities can lead to all
Q35: Geofencing is an example of
A)location-based marketing.
B)price comparison
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