Chat session capability and SMS are examples of ________ solutions
A) Customer Contact Management
B) ERP
C) Customer Contact Channel Management
D) Customer Service
E) Knowledge Management
Correct Answer:
Verified
Q26: Traditionally, CRM technology solutions have exhibited all
Q27: Service based applications have become increasingly accepted
Q28: New positions being created in organizations to
Q29: Current trends in CRM technology solutions include
Q30: Customer contact technologies include all of the
Q32: _ provides the customer with access to
Q33: The "customer centric" view of marketing will
Q34: Virtual brand communities can lead to all
Q35: Geofencing is an example of
A)location-based marketing.
B)price comparison
Q36: Which of the following uses calling records
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