A CRM platform collects significant data input at each customer interface and simultaneously provides knowledge output about the ______________________________.
A)Strategy and tactics suitable to win customer business and loyalty.
B)Implementation of new ways to win more consumers.
C)Both of these.
D)None of these.

Question

Quizplus · Accepted Answer

A CRM platform collects relevant data input at each customer interface and simultaneously provides knowledge output about the implementation, strategy, and tactics suitable to win customer business and loyalty. For instance, if call center personnel cannot identify and differentiate a high-value customer and do not know what to upsell or cross-sell to this customer, it could mean an incredible opportunity lost.

A CRM Platform Collects Significant Data Input at Each Customer