Most CRM software solutions are based on relational databases that share customer information, but they still do not provide ___________.
A)Knowledge output to the front-line personnel.
B)Data of existing consumer demand.
C)The satisfaction rate of the consumer.
D)None of these.

Question

Quizplus · Accepted Answer

Most CRM software solutions are based on relational databases that share customer information, but they still do not offer knowledge output to the front-line personnel. The CRM solutions' platform needs to be based on interactive technology and processes. It should support the company in developing and enhancing customer interactions and one-to-one marketing through the application of suitable intelligent agents that help develop the front-line relationship with customers.

Most CRM Software Solutions Are Based on Relational Databases That