Customer Relationship Management depends on four primary aspects: people, process, information, and ________.
A)Discovery
B)Innovation
C)Technology
D)All of the given options

Question

Quizplus · Accepted Answer

CRM depends on four primary aspects: people, process, information, and technology. Technology is needed to develop and maintain customer interactions, including through social media and internet sites, and a state-of-the-art IT system is necessary to ensure customer satisfaction.

Customer Relationship Management Depends on Four Primary Aspects: People, Process