What is one of the four elements of the process cycle for customer relationship management?
A) customer interaction
B) customer loyalty
C) customer satisfaction
D) customer support
E) customer profitability

Question

Quizplus · Accepted Answer

Customer interaction is one of the four elements of the process cycle for customer relationship management. The process cycle includes customer interaction, customer satisfaction, customer support, and customer profitability. Customer interaction involves all the touchpoints between the company and the customer, including marketing, sales, and customer service interactions.

What Is One of the Four Elements of the Process