Which phase of the process cycle for customer relationship management represents the actual implementation of the customer strategies and programs?
A) analysis and refinement
B) supplier interface
C) customer interaction
D) knowledge discovery
E) marketing planning

Question

Quizplus · Accepted Answer

The customer interaction phase of the process cycle for customer relationship management represents the actual implementation of the customer strategies and programs. This is when the organization directly interacts with customers through various channels to establish and maintain relationships.

Which Phase of the Process Cycle for Customer Relationship Management