Customer relationship management (CRM) is considered critical largely because of ________.
A) internal pressure by employees
B) external pressure by suppliers and vendors
C) competitive pressures in the marketplace
D) increasing demand by customers
E) revised government regulations

Question

Quizplus · Accepted Answer

CRM is critical due to competitive pressures in the marketplace, as businesses strive to maintain and enhance customer relationships to gain a competitive edge.

Customer Relationship Management (CRM) Is Considered Critical Largely Because of ________