The main drawback of CRM is
A)implementing crm before creating a customer strategy
B)rolling out crm before changing the organization to match
C)stalking, not wooing, customers
D)all of the above

Question

Quizplus · Accepted Answer

The main drawback of CRM (Customer Relationship Management) involves several factors including implementing CRM before creating a customer strategy, rolling out CRM before changing the organization to match, and using CRM tactics that may feel invasive to customers rather than engaging them in a positive way. All these aspects contribute to the challenges and potential drawbacks of CRM implementation.

The Main Drawback of CRM Is