Question 1

Problem setting is most accurately defined as the process of determining where solving a problem falls in priority with regard to other problems that must be addressed.

Accepted Answer

Problem setting is more accurately defined as the process of identifying, defining, or framing a problem to be solved, rather than prioritizing it among other problems.

Question 2

Reaching consensus in a decision-making process means that all members of the group are in full agreement and would take the same action if acting independently.

Accepted Answer

Reaching consensus in a decision-making process means that all members of the group can support the decision or can live with it, not necessarily that they are in full agreement or would take the same action independently. It's about finding an acceptable resolution that can be supported, not about unanimous agreement.

Question 3

Force-field analysis is a decision-making tool that helps to identify both driving and restraining forces in regard to a specific decision.

Accepted Answer

Force-field analysis is indeed a decision-making tool used to identify and evaluate the forces that can drive or restrain change towards a particular decision or initiative. It helps in understanding what factors may facilitate or hinder the achievement of a goal.

Question 4

The literature on change agency suggests that there is a universal model of change agency that encompasses most of the existing literature.

Accepted Answer

The literature on change agency is diverse and suggests multiple models and approaches to change agency, reflecting the complexity and variety of contexts in which change occurs, rather than a single universal model.

Question 5

The stage of the Transtheoretical Stages of Change model in which individuals are aware of a problem and the need to change and are considering taking action, but have made no commitment to any specific action would best be called:
A) Precontemplation.
B) Planning.
C) Consideration.
D) Contemplation.

Accepted Answer

In the Transtheoretical Stages of Change model, the Contemplation stage is where individuals recognize they have a problem and start to think about making a change, but haven't yet committed to action. This stage involves weighing the pros and cons of changing behavior.

Question 6

When individuals are exposed to strategies that emphasize political, economic, or regulatory sanctions, this best aligns with which of the following sets of strategies for change described by Bennis, Benne, and Chin?
A) Normative/persuasive
B) Educative/empirical
C) Power/coercive
D) Educative/rational

Accepted Answer

Strategies that emphasize political, economic, or regulatory sanctions fall under the power/coercive category, as they rely on the use of power or the threat of sanctions to effect change.

Question 7

Change related to everyday issues, such as how to get things done, is best called:
A) Transformational change.
B) Transactional change.
C) Strategic change.
D) Operational change.

Accepted Answer

The answer of Change related to everyday issues, such as...

Question 8

Visual representations of work processes that identify the boundaries of a work process, the major stakeholders of the process, and the steps to complete the process are best called:
A) Process flow diagrams.
B) Venn diagrams.
C) Systems diagrams.
D) Process analysis diagrams.

Accepted Answer

Process flow diagrams are visual representations that outline the steps, boundaries, and key stakeholders of a work process, making them the correct choice for this description.

Question 9

Information that could lead to the identification of patients and therefore must not be shared without the express permission of the patient would best be called:
A) Confidential health data.
B) Protected heath information.
C) Minimal data sets.
D) Federally limited data.

Accepted Answer

Protected Health Information (PHI) refers to any information in a medical record or other health-related information that can be used to identify an individual and that was created, used, or disclosed in the course of providing a healthcare service such as diagnosis or treatment. This type of information is legally protected, particularly under regulations like the Health Insurance Portability and Accountability Act (HIPAA) in the United States, to ensure patient privacy and confidentiality.

Question 10

Which of the following is most accurate in regard to the characterization of the literature on change presented in Chapter 11?
A) The literature focuses almost exclusively on change in individuals.
B) The literature focuses almost exclusively on change in groups.
C) The literature focuses almost exclusively on change in organizations.
D) The literature is broadly based and focuses on individuals, groups, and organizations.

Accepted Answer

The literature on change discussed in Chapter 11 is characterized as broadly based, encompassing change at multiple levels including individuals, groups, and organizations. This indicates a comprehensive approach to understanding change across different scales and contexts.

Question 11

Which of the of the following is true in regard to Lewin's simple model of change that views change as three phases: unfreeze, change, and refreeze?
A) The model can help you identify different strategies to facilitate change at each stage.
B) The model is highly applicable to individuals but has been proven ineffective in its use with groups and populations.
C) This model is actually complex with many subphases and is not recommended for use by the novice manager.
D) The model has been shown to have limited utility when applied in healthcare settings.

Accepted Answer

The model is designed to help understand and facilitate change, offering strategies for each of its three stages: unfreezing, changing, and refreezing. It is not limited to individual change but is applicable to groups and organizations, including healthcare settings, contrary to options B and D. The model is also known for its simplicity, which contradicts option C.

Question 12

Which of the following was not identified as one of four models of change agency by Caldwell and included in Chapter 11?
A) Individualist models
B) Consultancy models
C) Management models
D) Leadership models

Accepted Answer

Caldwell identified Consultancy models, Management models, and Leadership models as three of the four models of change agency, but Individualist models were not included among them.

Question 13

Principles of change management that are commonly cited in the literature include which of the following?
A) Theoretical models and frameworks that guide organization members' and researchers' thinking about organizational change
B) Approaches and tools for creating and managing change
C) Outcomes of the process of change management
D) All of the above

Accepted Answer

Change management principles often encompass theoretical models, practical approaches, and tools, as well as the outcomes of change processes.

Question 14

According to the transtheoretical model of change, which of the following is not a specific stage of change?
A) Precontemplation
B) Contemplation
C) Avoidance
D) Action

Accepted Answer

The transtheoretical model of change includes the stages of Precontemplation, Contemplation, Preparation, Action, and Maintenance. "Avoidance" is not recognized as a specific stage within this model.

Question 15

Which of the following is not one of the three strategies for fostering individual change identified by Bennis, Benne, and Chin (1985) and still commonly cited in the literature?
A) Educative or empirical-rational
B) Consultative-negotiation
C) Normative or persuasive
D) Power-coercive

Accepted Answer

Bennis, Benne, and Chin (1985) identify three primary strategies for fostering individual change: educative or empirical-rational, normative or persuasive, and power-coercive. The "Consultative-negotiation" strategy is not among the three they outlined.

Question 16

Which of the following best describes force-field analysis?
A) It involves an analysis of both driving and restraining forces to change.
B) It is likely to arise when individuals perceive that they have no influence over whether to change or how to change.
C) It involves learning to recognize the unwritten rules involved in organizational culture.
D) It involves understanding your assumptions and learning to recognize the assumptions of others about change.

Accepted Answer

Force-field analysis is a management technique developed by Kurt Lewin, used to identify and analyze the forces that either drive or restrain change within an organization. It involves considering both types of forces to understand what might facilitate or hinder change, making choice A the correct description.

Question 17

An individual, internal or external to the organization, who plays a significant role in fostering and promoting change within an organization and who fosters change with an organization's best interest in mind might best be called a:
A) Driving force.
B) Change agent.
C) Transactional agent.
D) Restraining force.

Accepted Answer

A change agent is someone who actively promotes and facilitates change within an organization, often focusing on aligning the change with the organization's goals and objectives. They can be internal (employees) or external (consultants) to the organization.

Question 18

The process of clearly defining a problem or naming the problem so that you will pay attention to information that you identify as relating to the problem and ignore information that you feel is extraneous might best be called:
A) Change management.
B) Process flow.
C) Obstacle definition.
D) Problem setting.

Accepted Answer

Problem setting is the process of defining a problem in clear terms, which helps in focusing on relevant information and ignoring what is not pertinent to solving the issue at hand.

Question 19

A type of decision in which all parties have agreed to support the plan of action fully even if it is not how they would act if they were acting alone might best be called:
A) Negotiation.
B) Problem resolution.
C) Consensus.
D) Problem setting.

Accepted Answer

Consensus decision-making involves all parties agreeing to support a plan of action, even if it is not their preferred choice, emphasizing collective agreement and support over individual preference.

Question 20

Which of the following describes members of Generation Y, also known as the millennial generation?
A) They like to set and achieve shared goals, value loyalty to the organization, and balance work with caring for children and aging parents.
B) They are team-oriented, technologically savvy, extremely effective with multitasking, and value flexible schedules and work that contributes to a socially responsible goal.
C) They value autonomy, independence, and immediate results.
D) None of the above.

Accepted Answer

Millennials (Generation Y) are known for being team-oriented, technologically adept, capable of multitasking, and valuing flexibility in their work schedules. They also prefer work that contributes to socially responsible and meaningful goals.

Quiz 11: Managing Change and Solving Problems

Problem setting is most accurately defined as the process of determining where solving a problem falls in priority with regard to other problems that must be addressed.

Reaching consensus in a decision-making process means that all members of the group are in full agreement and would take the same action if acting independently.

Force-field analysis is a decision-making tool that helps to identify both driving and restraining forces in regard to a specific decision.

The literature on change agency suggests that there is a universal model of change agency that encompasses most of the existing literature.

The stage of the Transtheoretical Stages of Change model in which individuals are aware of a problem and the need to change and are considering taking action, but have made no commitment to any specific action would best be called:

When individuals are exposed to strategies that emphasize political, economic, or regulatory sanctions, this best aligns with which of the following sets of strategies for change described by Bennis, Benne, and Chin?

Change related to everyday issues, such as how to get things done, is best called:

Visual representations of work processes that identify the boundaries of a work process, the major stakeholders of the process, and the steps to complete the process are best called:

Information that could lead to the identification of patients and therefore must not be shared without the express permission of the patient would best be called:

Which of the following is most accurate in regard to the characterization of the literature on change presented in Chapter 11?

Which of the of the following is true in regard to Lewin's simple model of change that views change as three phases: unfreeze, change, and refreeze?

Which of the following was not identified as one of four models of change agency by Caldwell and included in Chapter 11?

Principles of change management that are commonly cited in the literature include which of the following?

According to the transtheoretical model of change, which of the following is not a specific stage of change?

Which of the following is not one of the three strategies for fostering individual change identified by Bennis, Benne, and Chin (1985) and still commonly cited in the literature?

Which of the following best describes force-field analysis?

An individual, internal or external to the organization, who plays a significant role in fostering and promoting change within an organization and who fosters change with an organization's best interest in mind might best be called a:

The process of clearly defining a problem or naming the problem so that you will pay attention to information that you identify as relating to the problem and ignore information that you feel is extraneous might best be called:

A type of decision in which all parties have agreed to support the plan of action fully even if it is not how they would act if they were acting alone might best be called:

Which of the following describes members of Generation Y, also known as the millennial generation?