Service organizations must build their operations around good execution, which comes from all of the following EXCEPT
A) providing services that can be saved, stored, resold, or returned.
B) hiring and training excellent employees.
C) customizing services.
D) developing flexible systems.
E) maintaining adjustable capacity to deal with fluctuating demand.

Question

Quizplus · Accepted Answer

Service organizations must build their operations around good execution, which comes from hiring and training excellent employees, developing flexible systems, customizing services, and maintaining adjustable capacity to deal with fluctuating demand.

Service Organizations Must Build Their Operations Around Good Execution, Which