What is a defining characteristic of a service?
A) The outcome of a service is tangible.
B) The delivery of a service requires little customer contact.
C) The performance of a service occurs at the point of consumption.
D) Demand for a service is easy to calculate.
E) Services do not undergo a transformation process.

Question

Quizplus · Accepted Answer

The actual performance of a service typically occurs at the point of consumption. Because of their need for customer contact, service providers are more limited than manufacturers in selecting work methods, assigning jobs, scheduling work, and exercising control over operations.

What Is a Defining Characteristic of a Service