When customers go to Cut and Go Salon, they must rely on the different talents of the stylists to achieve the cut they desire. In comparison, the manufacturer that produces Vibrancy Shampoo has more control over the amount of variability of the resources it uses to create its shampoos. Which difference between manufacturers and service providers does this scenario relate to?
A) consumption of output
B) labor required
C) measurement of productivity
D) uniformity of output
E) uniformity of inputs

Question

Quizplus · Accepted Answer

This scenario relates to uniformity of inputs. Manufacturers typically have more control over the amount of variability of the resources they use than do service providers. The products of service organizations tend to be more "customized"
than those of their manufacturing counterparts. For example, a haircut is much more likely to incorporate your specific desires than is a bottle of shampoo.

When Customers Go to Cut and Go Salon, They Must