A local hospital studies the manufacturing processes and quality control mechanisms applied in the automotive industry in an effort to improve its own service quality. By analyzing work processes to find unnecessary steps to eliminate and using teams to identify and address problems as soon as they occur, this hospital could do all of the following EXCEPT
A) increase inventories of wheelchairs.
B) slash patient waiting times.
C) ready operating rooms sooner.
D) move patients through their hospital visit more quickly.
E) move patients through their hospital visit with fewer errors.

Question

Quizplus · Accepted Answer

Some hospitals, such as this one, are studying the manufacturing processes and quality control mechanisms applied in the automotive industry in an effort to improve their service quality. By analyzing work processes to find unnecessary steps to eliminate and using teams to identify and address problems as soon as they occur, these hospitals are slashing patient waiting times, decreasing inventories of wheelchairs, readying operating rooms sooner, and generally moving patients through their hospital visit more quickly, with fewer errors, and at a lower cost.

A Local Hospital Studies the Manufacturing Processes and Quality Control