To an objection, a salesperson replies, "I understand your concern, but let me show you all of the models we offer and how we go about ensuring they will meet your specifications." The salesperson is using a(n) _____ approach to meeting the objection.
A) direct answer
B) nondispute
C) offset
D) dispute

Question

Quizplus · Accepted Answer

To an objection, a salesperson replies, "I understand your concern, but let me show you all of the models we offer and how we go about ensuring they will meet your specifications." The salesperson is using an offset approach to meeting the objection because the objection is being offset by offering another model that meets the customer's objections.

To an Objection, a Salesperson Replies, "I Understand Your Concern