To an objection, a salesperson replies, "Somebody gave you incorrect information. We can supply every model you use in your business, and we can meet your specifications. I am confident that our product is of superior quality to the ones you are currently using." The salesperson is using a(n) _____ approach to meeting the objection.
A) direct answer
B) nondispute
C) offset
D) dispute

Question

Quizplus · Accepted Answer

To an objection, a salesperson replies, "Somebody gave you incorrect information. We can supply every model you use in your business, and we can meet your specifications. I am confident that our product is of superior quality to the ones you are currently using." The salesperson is using a dispute approach to meeting the objection because the objection is being directly disputed by the salesperson.

To an Objection, a Salesperson Replies, "Somebody Gave You Incorrect