What percentage of its customers will a company lose per year due to turnoffs?
A) 10-30%
B) 20-50%
C) 40-60%
D) 4-15%
Correct Answer:
Verified
Q3: The turnoffs listed in the text accounted
Q4: Value can be defined as:
A) what you
Q5: People turnoffs include employees' lack of courtesy
Q6: The people who bear the major responsibility
Q7: Communication turnoffs often occur when employees are
Q9: According to the text, satisfied workers are:
A)
Q10: Customer satisfaction simply means:
A) nowhere else to
Q11: Once a customer has had a problem
Q12: Having a "service department"should be:
A) a no-brainer.
B)
Q13: The simplest way to get information about
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