Once a customer has had a problem with a company, even if that problem has been addressed promptly, he or she will still need incentives to continue doing business with the company.
Correct Answer:
Verified
Q6: The people who bear the major responsibility
Q7: Communication turnoffs often occur when employees are
Q8: What percentage of its customers will a
Q9: According to the text, satisfied workers are:
A)
Q10: Customer satisfaction simply means:
A) nowhere else to
Q12: Having a "service department"should be:
A) a no-brainer.
B)
Q13: The simplest way to get information about
Q14: Advice or recommendation from a friend scored
Q15: Learning of and addressing potential customer turnoffs
Q16: According to consultant David Freemantle, what is
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