Customer satisfaction simply means:
A) nowhere else to go.
B) lack of motivation.
C) long-term buying commitment.
D) absence of dissatisfaction.
Correct Answer:
Verified
Q5: People turnoffs include employees' lack of courtesy
Q6: The people who bear the major responsibility
Q7: Communication turnoffs often occur when employees are
Q8: What percentage of its customers will a
Q9: According to the text, satisfied workers are:
A)
Q11: Once a customer has had a problem
Q12: Having a "service department"should be:
A) a no-brainer.
B)
Q13: The simplest way to get information about
Q14: Advice or recommendation from a friend scored
Q15: Learning of and addressing potential customer turnoffs
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