Having a "service department"should be:
A) a no-brainer.
B) seen as a redundancy.
C) mandatory for all companies.
D) all of the above
Correct Answer:
Verified
Q7: Communication turnoffs often occur when employees are
Q8: What percentage of its customers will a
Q9: According to the text, satisfied workers are:
A)
Q10: Customer satisfaction simply means:
A) nowhere else to
Q11: Once a customer has had a problem
Q13: The simplest way to get information about
Q14: Advice or recommendation from a friend scored
Q15: Learning of and addressing potential customer turnoffs
Q16: According to consultant David Freemantle, what is
Q17: The payoff for recovering potentially lost customers
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