A customer analysis would be a part of ____ CRM.
A) collaborative
B) functional
C) hierarchical
D) analytical
E) operational

Question

Quizplus · Accepted Answer

Analytical CRM involves the analysis of customer data for a variety of purposes, including designing and executing targeted marketing campaigns, improving customer service, and making informed business decisions. Customer analysis is a key component of analytical CRM, as it helps in understanding customer behavior, preferences, and trends.

A Customer Analysis Would Be a Part of ____ CRM