Which of the following statements about total quality management (TQM) is true?
A) Only marketing and service departments can benefit from TQM.
B) TQM is as popular today as it was when it was developed.
C) Despite the good intentions that surrounded TQM programs, their focus on introducing change led . many proponents to overlook the costs and benefits of the change.
D) Marketers are convinced that nothing will ever replace TQM programs.
E) None of the above statements about TQM is True.

Question

Quizplus · Accepted Answer

TQM programs often focus on implementing changes to improve quality, but sometimes the costs and benefits of these changes are not fully considered, leading to potential oversight.

Which of the Following Statements About Total Quality Management (TQM)