One possible dysfunctional reaction to control systems is marked by managers trying to improve their standing on performance measures by manipulating resource usage and/or data rather than by achieving bona fide performance improvements. This type of dysfunctional reaction is referred to as:

Question

Quizplus · Accepted Answer

Game playing involves managers manipulating data or resources to appear as though they are meeting or exceeding performance targets, without actually improving the underlying performance. This can include actions like deferring necessary expenses to make budget targets appear more favorable.

One Possible Dysfunctional Reaction to Control Systems Is Marked by Managers