Evaluation is the step where new approaches and behaviors are institutionalized.
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Q32: Environmental forces that are fundamentally beyond the
Q33: Skill training is one strategy for dealing
Q34: External and internal driving forces in change
Q35: Refreezing is synonymous with institutionalizing.
Q36: The act of applying the new approaches
Q38: Organizations have built-in resistance to change with
Q39: The fourth phase in the change process,
Q40: Unfreezing focuses on reinforcing new behaviors.
Q41: Which of the following statements is not
Q42: The system of shared beliefs and values
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