Which of the following statements about marketing is false?
A) The old AMA definition views marketing largely from the seller perspective by emphasizing management of the marketing mix and creating exchanges, but the new definition shifts the perspective more to the customer side by focusing on delivering value and managing customer relationships
B) marketing is moving from a customer-relationship-building orientation to a transaction-orientation
C) today's business-to-business salespeople are moving away from merely "selling" toward "serving" customers by becoming more like customer consultants and business partners
D) successful salespeople negotiate "win-win" agreements, and build profitable long-term relationships based on customer satisfaction and loyalty
Correct Answer:
Verified
Q20: Sales managers are usually more responsible for
Q21: Which of the following activities does a
Q22: Sales managers need to analyze sales volume,
Q23: Sales force performance must be measured and
Q24: For effective managerial control and evaluation, which
Q26: _ is based on the idea that
Q27: Customer relationship management usually includes a mixture
Q28: Which of the following is the definition
Q29: Sales managers need the assistance of an
Q30: On which of the following services indicated
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