Question 1

Unintentional discrimination occurs when decision makers rely on ________ to establish notions of the "ideal" person.

Accepted Answer

Unintentional discrimination often arises when decision makers rely on stereotypes, which are oversimplified and generalized beliefs about a group of people, to form ideas about what constitutes an "ideal" person. This can lead to biased decisions that disadvantage certain groups.

Question 2

By viewing someone (including yourself) as a New Yorker, for example, you remove that person's individuality and, instead, see him or her as a prototypical representative of the group called New Yorkers. This process then allows you to distinguish New Yorkers from people who live in, say, Texas or North Carolina. This is an example of

Accepted Answer

This is an example of categorization, where individuals are grouped based on shared characteristics, such as being a New Yorker, to simplify social perception and distinguish them from other groups.

Question 3

You are more likely to make a(n) ________ about someone's poor performance if you have also observed the person performing a task poorly in the past and have observed other employees performing the task well.

Accepted Answer

When you observe someone consistently performing poorly while others perform well, you are likely to make an internal attribution, attributing their poor performance to their own abilities or effort.

Question 4

You attribute a classmate's poor test performance to their laziness and lack of studying, even though they had been very ill recently. This is an example of

Accepted Answer

The fundamental attribution error occurs when people overemphasize personal characteristics and ignore situational factors in judging others' behavior. In this case, attributing poor performance to laziness rather than considering the illness is an example of this error.

Question 5

The ________ would cause a supervisor to believe that an employee's lateness is due to a lack of motivation to attend work rather than factors beyond the employee's control.

Accepted Answer

The fundamental attribution error refers to the tendency to attribute others' behaviors to internal factors, such as motivation, rather than considering external factors that might be influencing their behavior.

Question 6

The self-fulfilling prophecy effect is ________ at the beginning of a relationship.

Accepted Answer

The self-fulfilling prophecy effect is stronger at the beginning of a relationship because initial expectations can significantly influence perceptions and behaviors, shaping the course of the relationship.

Question 7

You have a history of low achievement. You are more likely to be influenced by the ________ effect than high achievement oriented people.

Accepted Answer

Individuals with a history of low achievement are more susceptible to the self-fulfilling prophecy effect, where their expectations or others' expectations about their performance can lead to behaviors that cause those expectations to come true.

Question 8

A manager believes in the philosophy of ________. His self-fulfilling prophecies are likely to improve organizational performance.

Accepted Answer

Positive organizational behavior focuses on strengths and positive attributes, leading to self-fulfilling prophecies that enhance performance.

Question 9

Each of the four Johari windows is based on

Accepted Answer

The Johari Window model is based on the idea of self-awareness and mutual understanding, focusing on what is known and unknown to oneself and others.

Question 10

The Johari Window relies on direct conversations about ourselves and others. _________ is a more indirect approach to improving self-awareness and mutual understanding.

Accepted Answer

Meaningful interaction is an indirect approach to improving self-awareness and mutual understanding, as it involves engaging with others in a way that fosters understanding without necessarily having direct conversations about oneself.

Question 11

According to the Johari Window, the ________ area is reduced through disclosure.

Accepted Answer

The hidden area of the Johari Window is reduced through self-disclosure, as it involves sharing personal information with others that they were previously unaware of.

Question 12

According to the Johari Window, the ________ area includes your values, beliefs, and experiences that are buried so deeply that neither you nor others are aware of them.

Accepted Answer

The unknown area of the Johari Window consists of information about yourself that is unknown to both you and others, including deeply buried values, beliefs, and experiences.

Question 13

When you have developed an awareness of and openness to others, you have developed a

Accepted Answer

A global mindset involves being open to and aware of diverse cultures and perspectives, which aligns with the concept of being open to others.

Question 14

Which of the following is a feature of an individual who has developed a global mindset?

Accepted Answer

An individual with a global mindset can process and analyze large volumes of information in new and diverse situations, which allows them to effectively operate in different cultural contexts.

Question 15

Which of the following statements about individuals who have developed a global mindset is correct?

Accepted Answer

A global mindset begins with self-awareness, as understanding one's own cultural biases and perspectives is crucial for effectively engaging with diverse cultures.

Question 16

A global mindset develops through better knowledge of people and cultures. Some of that knowledge is acquired through formal programs, such as expatriate and diversity training, but deeper absorption results from

Accepted Answer

Full immersion in the culture allows individuals to experience and understand the nuances, behaviors, and practices of a culture firsthand, leading to a deeper and more comprehensive understanding.

Question 17

Kieran, a production worker in a doll manufacturing plant, recently changed positions on the manufacturing line from painting the eyes to attaching arms to each doll. In the past, his work was always impeccable with a very low rate of mistakes, but since the switch, the quality team has found numerous dolls with arms that were haphazardly attached. A majority of the flawed-arm dolls are from Kieran's assembly line.
-It could probably be said that because of his history with excellent quality, in this situation, Kieran would be considered to have

Accepted Answer

The answer of   Kieran, a production worker in...

Question 18

Kieran, a production worker in a doll manufacturing plant, recently changed positions on the manufacturing line from painting the eyes to attaching arms to each doll. In the past, his work was always impeccable with a very low rate of mistakes, but since the switch, the quality team has found numerous dolls with arms that were haphazardly attached. A majority of the flawed-arm dolls are from Kieran's assembly line.
-When his supervisor approached him about his quality issues, Kieran replied that lately he has been having a string of bad luck. In the past, when praised for his excellent quality doll eyes, Kieran always took the credit and boasted about his abilities. Kieran is exhibiting

Accepted Answer

Kieran is exhibiting a self-serving bias, as he attributes his past successes to his own abilities but blames external factors, like bad luck, for his current failures.

Question 19

Emmie got a job transfer from Italy to New York. Soon, she started to understand the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation. Further, she started to effectively use words and behaviors that were compatible with the local culture of New York.
-Before leaving Italy, Emmie believed that all New Yorkers were rude, loud, and apathetic to strangers. Her views changed after several months of close contact with her new coworkers. This change is a result of

Accepted Answer

The contact hypothesis suggests that direct contact with members of different groups can reduce prejudice and change stereotypes, as Emmie's views changed after interacting with her coworkers.

Question 20

Emmie got a job transfer from Italy to New York. Soon, she started to understand the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation. Further, she started to effectively use words and behaviors that were compatible with the local culture of New York.
-Which of the following features of a global mindset occurred in Emmie's life?

Accepted Answer

Emmie demonstrated the capacity to empathize and act effectively across cultures by understanding her colleagues' mental models and emotional experiences and adapting her behavior to fit the local culture.

Quiz 3: Perceiving Ourselves and Others in Organizations