Relationship-management strategies depend on:
A)centralization.
B)employee empowerment.
C)deregulation.
D)greenwashing techniques.

Question

Quizplus · Accepted Answer

Employee empowerment is crucial for effective relationship management as it allows frontline employees to make decisions and take independent actions to satisfy customer needs and preferences. This can ultimately lead to better customer satisfaction and loyalty. Centralization, deregulation, and greenwashing techniques do not directly impact relationship-management strategies.

Relationship-Management Strategies Depend On