Which of the following is a pitfall to be avoided when implementing CRM initiatives?

Question

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Putting CRM in place before changing the organization to match is a common pitfall that can lead to resistance from employees and difficulty in adopting new processes. It is important to align the organization's culture, structure, and processes with the CRM strategy before implementing it. A, C, and D are all important considerations in implementing CRM initiatives.

Which of the Following Is a Pitfall to Be Avoided