What are the different CRM levels?
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Q23: What is customer lifetime value? How is
Q24: The _ in the CRM strategy indicates
Q25: How does CRM help gain a competitive
Q26: The _ component in the CRM strategy
Q27: Which of the following activities hinders the
Q29: The goal in _ CSR mode is
Q30: What information should a database created through
Q31: Which of the following is the final
Q32: _ has to be avoided when implementing
Q33: Which of the following is a pitfall
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