
The rise of low contact service within the service sector can be attributed to:
A) Self service
B) Time constraints
C) Electronic delivery of services
D) All of the above
E) Options A and C only
Correct Answer:
Verified
Q9: Services products are different from physical goods,
Q10: The SERVQUAL model identifies five components of
Q11: Discuss ways in which the internet can
Q12: Because services cannot be saved or stored,
Q13: According to Lovelock et al (2004) services
Q15: Technological advances have driven a reduction in
Q16: There are two broad drivers that influence
Q17: When a supplier establishes an office in
Q18: Explain the four distinguishing characteristics that differentiate
Q19: Rising expectations, greater affluence and more focus
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents