A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:
A)reduce the amount of human capital.
B)transfer structural capital into relationship capital.
C)transfer human capital into structural capital.
D)transform intellectual capital into knowledge management.
E)prevent relationship capital from interfering with human capital.

Question

Quizplus · Accepted Answer

The practice of capturing the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems tries to transfer human capital (employees' individual knowledge) into structural capital (knowledge embedded in processes, systems, and databases). By doing so, the company can ensure that the knowledge is not lost when employees leave and can be shared across the organization, leading to higher efficiency and better problem-solving capabilities.

A Computer Maintenance Company Wants to ''Capture'' the Knowledge That