Discuss how to determine if a direct or indirect format should be used when conveying bad or negative news.
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Q10: When using the indirect approach to convey
Q11: All content in the negative message should
Q12: Which of the following is not one
Q13: When writing a bad news message,wording should
Q14: When delivering negative news using the direct
Q16: What does the introductory paragraph in a
Q17: When writing a negative message,wording should be
Q18: When writing negative news,what should follow the
Q19: When delivering negative news using the direct
Q20: When using the indirect approach to deliver
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