When delivering negative news using the direct approach,how should the message end?
A)With a positive statement aimed at maintaining a good relationship with the audience
B)With a reminder of the bad news
C)With advice on how to prevent negative issues from arising in the future
D)With a neutral close
E)With a plan of action

Question

Quizplus · Accepted Answer

A)A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.

When Delivering Negative News Using the Direct Approach,how Should the Message