What does the introductory paragraph in a direct format bad news message do for the reader?
A)It softens the blow of the bad news.
B)It offers a neutral buffer.
C)It explains why the decision was made before telling the reader what the decision is.
D)It explains the credentials of the writer.
E)It shares the bad news.

Question

Quizplus · Accepted Answer

E)If you've chosen the direct approach to convey bad news, use the introductory paragraph of your message to share that information. To avoid being overly blunt, you can open with a neutral or positive statement that establishes common ground with reader, then transition into the news. If necessary, remind the reader why you're writing.

What Does the Introductory Paragraph in a Direct Format Bad