Which of the following is an important capability for sales processes that is found in most major CRM software products?
A)Returns management
B)Lead management
C)Channel promotions management
D)Events management

Question

Quizplus · Accepted Answer

Lead management is a vital capability for sales processes, and it is one of the core features of most major CRM software products. Through lead management, a sales team can monitor leads from initial contact to closing, track their interactions with leads, and prioritize and assign leads to the appropriate team members. Returns management, channel promotions management, and events management are also important capabilities for businesses, but they are not typically integrated into CRM software as core features.

Which of the Following Is an Important Capability for Sales