Kathy has been promoted several times at her current company. She is asked to lead project committees and given opportunities to present her ideas to upper management. Because she feels valued, her positive attitude will have a positive correlation with the satisfaction of her customers.

Question

Quizplus · Accepted Answer

When employees feel valued and recognized at work, they are more likely to have a positive attitude which can lead to higher job satisfaction and ultimately a better customer experience.

Kathy Has Been Promoted Several Times at Her Current Company