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In Booms and Bitner's 7 Ps of the Marketing Mix

Question 31

Multiple Choice

In Booms and Bitner's 7 Ps of the marketing mix, process refers to which of the following?


A) how the product is moved through the supply chain
B) packaging and design
C) the environment in which the service is delivered
D) the way in which the customer uses the product or service
E) the way the service is delivered

Correct Answer:

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