Scenario 6.1
You have recently been hired by the CEO of AB Corp.as the first HR professional.It is a small but rapidly growing organization.The company specializes in manufacturing small,inexpensive souvenirs.Most staff work at machines that produce plastic or metal parts,or are on small teams in assembly and packaging,which is a fast-paced,manual labour environment.Many employees are dissatisfied with their jobs and generally confused about exactly what is expected of them.There are existing employee performance issues,some of which have been ongoing for years.There is a moderate amount of conflict between employees and supervisors.
Your arrival coincides with the annual performance appraisal time in the company.As you review the appraisal instrument,you quickly realize that it is of little value because it consists mainly of subjective measures that are not well connected to the goals of the organization.This situation concerns you,so you decide to act.One of the first things you do is speak with staff representatives and key supervisors in the organization,soliciting their opinions about the current performance appraisal system and appraisal instrument.Not surprisingly,you find that nearly everyone is dissatisfied with the current approach,and nobody really likes or understands how to properly use the appraisal tool.
One of the first priorities given to you by the CEO is the training of supervisors in assessing performance because this has not yet happened.The CEO knows there are issues,but doesn't fully understand the scope of the issues.You decide to address the matter as a system issue,knowing that improving only one part of the system will not solve all the problems.
-Please refer to Scenario 6.1.Assume you have trained AB supervisors to use newly implemented assessment methods.What barriers to effective performance reviews will have been removed as a result of your training?
A)time constraints,lack of knowledge,self-confidence
B)interpersonal conflicts,lack of knowledge,self-confidence
C)time constraints,lack of knowledge,self-confidence.
D)time constraints,lack of knowledge,interpersonal conflicts.

Question

Quizplus · Accepted Answer

The training of supervisors in assessing performance would have removed the barriers of time constraints, lack of knowledge, and interpersonal conflicts. Employees could be more confident with new methods of assessment, as well as trust the system more when the supervisors are well-equipped to evaluate them.

Scenario 6.1 You Have Recently Been Hired by the CEO of AB