When a secretary's job responsibilities include receiving visitors and answering phones and are then expanded to include typing letters and sorting mail,it is called __________ .
A) job enrichment
B) job rotation
C) job enlargement
D) cross training

Question

Quizplus · Accepted Answer

Job enlargement refers to expanding the duties and responsibilities of a job, usually by adding tasks that are at the same level of skill and responsibility. In the given scenario, the secretary's job responsibilities have been expanded to include typing letters and sorting mail, which is an example of job enlargement. Job enrichment, on the other hand, adds more complex and challenging tasks to a job, job rotation involves rotating employees through different roles, and cross training involves training employees to do different tasks within the same job.

When a Secretary's Job Responsibilities Include Receiving Visitors and Answering