Organizational citizenship behaviors are discretionary behaviors that benefit the organization but are not formally rewarded or required.

Question

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Organizational citizenship behaviors (OCBs) are voluntary behaviors exhibited by employees that go beyond their formal job requirements and benefit the organization in various ways. These behaviors are not part of the employees' job description and are not formally rewarded or required, but they can have a positive impact on the overall performance and success of the organization.

Organizational Citizenship Behaviors Are Discretionary Behaviors That Benefit the Organization