There are five service-quality dimensions.Three of them include:
A)durability,reliability and responsiveness
B)standardization,reliability and empathy
C)durability,reliability and empathy
D)reliability,responsiveness and empathy
E)responsiveness,empathy,and durability

Question

Quizplus · Accepted Answer

The three service-quality dimensions included in choice D are reliability, responsiveness, and empathy. Reliability refers to the ability of a service provider to provide consistent and accurate service. Responsiveness refers to the ability of a service provider to quickly and effectively address customer needs and concerns. Empathy refers to the ability of a service provider to understand and relate to the feelings of the customer. These three dimensions are commonly used to evaluate the quality of services.

There Are Five Service-Quality Dimensions.Three of Them Include