Researchers at Texas A&M University have discovered five service-quality dimensions.What are they?
A) responsiveness,reliability,empathy,tangibles and value
B) tangibles,value,reliability,continuity and assurance
C) reliability,responsiveness,value,assurance and continuity
D) empathy,assurance,responsiveness,reliability and tangibles
E) tangibles,reliability,value,empathy,and assurance
Correct Answer:
Verified
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