If the prospect says "no," which of the following should the salesperson avoid?
A)Thank the prospect sincerely.
B)Prepare the prospect to evaluate competing products.
C)Review the chain of events.
D)Make sure the deal is really dead.
E)Display open disappointment and indicate that you would like to return later and present the proposal a second time.

Question

Quizplus · Accepted Answer

Option E should be avoided because displaying open disappointment and indicating that you would like to return later and present the proposal a second time can come across as pushy and may harm the relationship with the prospect. It's better to thank the prospect sincerely and review the chain of events to understand the reason for the rejection and use that information to improve future sales interactions. It's also not a good idea to prepare the prospect to evaluate competing products or make assumptions about the status of the deal without verifying with the prospect.

If the Prospect Says "No," Which of the Following Should